How to Cancel Your Taimi Subscription and Get a Refund
Cancel Taimi on iPhone, Android, or the web, and request a refund from Apple or Google. Plus the trap that keeps people paying after they think they quit.
Canceling Taimi takes about a minute, but only if you do it in the right place. Taimi sells subscriptions through three separate channels: Apple's App Store, Google Play, and Taimi's own website. Each one has to be canceled where you bought it, and people keep getting charged because they canceled in the wrong place, or assumed that deleting the app would be enough.
It isn't. Taimi's own terms say so in capital letters, and we'll get to that below.
Here's how to stop the billing on each channel, how to ask for your money back, and what to do if you've already canceled and the charges haven't stopped.
Step 1: Work out where you're actually being billed
Do this before anything else. If you skip it, you can go through a perfect cancellation flow in the App Store and still get charged next month, because Apple was never the one billing you.
There are three possibilities:
- Apple. Search your email inbox for the words "receipt from Apple" or "invoice from Apple". Apple's own support page recommends exactly this. If you find a receipt, check which Apple Account it lists, because that's the account you'll need to sign in with.
- Google Play. Go to play.google.com, click your profile picture, then Payments & subscriptions. If Taimi is there, Google is billing you.
- Taimi directly. If you subscribed through Taimi's website rather than through an app store, neither Apple nor Google has any record of it and neither can cancel it for you. Check your bank or card statement for the name of the company charging you.
Apple is unusually direct about this scenario: "If you can't find a receipt from Apple, you might have bought the subscription from another company. To find out which company bills you, check your bank or credit card statement. To cancel the subscription, you must contact the company that bills you for the subscription."
This is not hypothetical. There's a thread on Apple's own community forums from someone charged for Taimi who couldn't find the subscription anywhere in their Apple account, for exactly this reason.
How to cancel Taimi on an iPhone (App Store)
Straight from Apple's support documentation:
- Open the Settings app and tap your name at the top.
- Tap Subscriptions.
- Tap the Taimi subscription.
- Tap Cancel Subscription. You may need to scroll down to find it.
If there's no Cancel button, or you see an expiration message in red text, the subscription is already canceled and won't renew.
Can't find it in the list? It's probably on a different Apple Account, or it isn't an Apple subscription at all. Go back to Step 1.
How to cancel Taimi on Android (Google Play)
From Google's support documentation:
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions, then Subscriptions.
- Select the Taimi subscription.
- Tap Cancel subscription and follow the prompts.
You can do the same thing from a computer at play.google.com. If Taimi isn't listed, Google's advice is that "it may be on a different account" - check the receipt email to see which Google Account was actually used, then sign in with that one.
How to cancel a Taimi subscription you bought on Taimi's website
This one has no self-service option. Per Taimi's Paid Service Terms: "If you purchased a subscription on our website... This subscription can only be canceled with the Taimi Support team's help. Please send an email to support@taimi.com."
So: email support@taimi.com and ask them to cancel. Keep a copy of what you send and the date you sent it, because that email is your only evidence if the charges continue.
Deleting the Taimi app or your account does not cancel your subscription
This is the trap, and it's the reason a lot of people think they canceled months before they actually did.
Taimi states it plainly in its Paid Service Terms, in capitals: "Deleting your Taimi account or removing (uninstalling) the Taimi app from your device DOES NOT cancel your Taimi Premium subscription."
Google says the same about every app on its platform: "When you uninstall the app, your subscription won't cancel."
Your subscription lives with Apple, Google, or Taimi's billing system, not inside the app. Removing the app just removes your ability to see what you're paying for. Cancel first, then delete.
One more timing detail worth knowing: Taimi's terms say your subscription auto-renews unless you cancel at least 24 hours before the current term ends, and that your account is charged within the 24 hours before each period ends. The same 24-hour rule applies to free trials. If you cancel inside that window, you'll likely be charged for one more period.
How to get a refund from Taimi
Canceling stops future charges. It does not refund the one you've already paid. Those are two separate processes.
Taimi's terms state: "All fees and charges are non-refundable and there are no refunds or credits for any partially used Paid Service (including partially used subscription periods)", with three exceptions: cases set out in the Terms of Service, cases "otherwise required by applicable law", and Taimi's "sole and absolute discretion".
That second exception matters more than it looks, and so does the fact that if you paid through an app store, the app store runs its own refund process regardless of what the developer's terms say.
If you bought through Apple
Use Apple's refund request flow:
- Sign in at reportaproblem.apple.com.
- Choose I'd like to, then Request a refund.
- Pick a reason, then choose Next.
- Select the Taimi charge, then choose Submit.
Apple says to allow 24 to 48 hours for an update. Approval isn't guaranteed, and Apple notes that "refund eligibility might vary by country or region". Be honest and specific about your reason.
If you bought through Google Play
Timing is everything here. Per Google's refund documentation:
- Within 48 hours of the charge, request it yourself: go to play.google.com, click your profile picture, then Payments & subscriptions, then Budget & order history, find the order, click Report a problem, and complete the form noting that you'd like a refund. Google says you'll "usually get a decision within one day but it can take up to four days".
- After 48 hours, Google's guidance is to contact the developer directly, which means support@taimi.com. Google's words: "The developer can help with purchase issues and can process refunds pursuant to its policies and applicable laws."
- For charges you didn't authorize at all, Google gives you 120 days to report them.
If you're in the EU or UK
You may have a 14-day right of withdrawal on digital purchases under the EU Consumer Rights Directive and, in the UK, the Consumer Contracts Regulations 2013.
Be aware of the catch, because a lot of articles oversell this one. That right disappears once you have expressly agreed to the service starting immediately and acknowledged that agreeing to that forfeits your right to cancel. Digital checkout flows are generally built to capture exactly that consent at the point of purchase. So it's worth raising, and it is a real legal right, but treat it as an argument to make rather than a guaranteed refund.
Google runs a separate refund process for EEA and UK users on purchases made from March 28, 2018 onward, which is worth using if it applies to you.
A note on chargebacks: disputing the charge with your bank is a genuine last resort, not a shortcut. Apple's Media Services Terms let Apple suspend or terminate an Apple Account where it finds evidence of fraud or abuse, and people have lost access to their entire Apple Account (apps, purchases, iCloud) after a chargeback. Exhaust the official routes first.
"I canceled and I'm still being charged"
Almost always one of these four:
- You canceled in the wrong place. Especially worth ruling out if you ever subscribed on Taimi's website. Go back to Step 1 and check your bank statement for who is actually charging you.
- You canceled on the wrong account. A second Apple Account or Google Account holds the subscription. Search your email for the receipt to find out which.
- You canceled inside the 24-hour window before renewal, so one more charge went through as scheduled.
- You deleted the app or your account and assumed that was enough. It isn't, per Taimi's own terms above.
If none of those explain it, you're looking at a billing dispute rather than a cancellation problem: email support@taimi.com in writing, and if you were billed through Apple or Google, open a case with them too.
Leaving Taimi? What to check before your next app
If you're canceling, you're probably not just canceling. You're looking for somewhere else to go. Two things are worth checking before you hand over a card again, and everything above is a decent argument for both:
- Know where the subscription will live before you buy it. A subscription bought through the App Store or Google Play, you can cancel yourself in under a minute. One bought on a company's own website usually means emailing support and waiting for a reply. That distinction only matters on the day you want to leave, which is the one day you can't do anything about it.
- Check what "free" actually covers. Free to download and free to use are different claims. The one worth testing early is whether you can reply to someone who liked you without paying, because that's the wall most people hit.
If you're a queer woman looking for the next app, we build Zoe. It's a women-only space for lesbian, bisexual, and queer women, it's free to join, and you can message your matches without paying. We're not going to pretend we're perfect - no dating app is, and you can read our reviews too. But we're independent, and we're built for this specific community rather than a broad LGBTQ+ umbrella.
If you'd rather compare a few options first, we keep an honest roundup of the best lesbian dating apps, including the ones that compete with us.
Frequently asked questions
Does deleting the Taimi app cancel my subscription?
No. Taimi's Paid Service Terms state that deleting your Taimi account or uninstalling the app does not cancel your Taimi Premium subscription. You have to cancel through whichever channel is billing you: Apple, Google Play, or Taimi support if you subscribed on Taimi's website. Google states the same thing about every app on its platform.
How do I cancel Taimi if I subscribed on Taimi's website?
There's no self-service option. Taimi's terms say a website subscription "can only be canceled with the Taimi Support team's help" and direct you to email support@taimi.com. Keep a dated copy of your email as evidence in case the charges continue.
Can I get a refund from Taimi?
Taimi's terms say fees are non-refundable except where set out in its Terms of Service, where required by applicable law, or at Taimi's discretion. However, if you paid through Apple or Google, they run their own refund processes: use reportaproblem.apple.com for Apple, or request through play.google.com within 48 hours for Google. After 48 hours, Google directs you to the developer.
Will I lose access to Taimi as soon as I cancel?
No. On both Apple and Google, canceling stops the subscription from renewing but you keep access until the end of the period you've already paid for. There's no benefit to waiting until the last day, and waiting risks missing the 24-hour cutoff before renewal.
Why is Taimi still charging me after I canceled?
The usual causes are canceling in the wrong place (particularly if you originally subscribed on Taimi's website rather than an app store), canceling on a different Apple or Google account than the one that holds the subscription, canceling within 24 hours of renewal so one final charge went through, or deleting the app and assuming that canceled the billing.
Is there a free lesbian dating app I can use instead of Taimi?
Zoe is free to join and free to message your matches, and it's built specifically for lesbian, bisexual, and queer women rather than the wider LGBTQ+ community. Lex and Fem are other independent options, and HER is the largest queer-women app, though it's owned by Match Group. We compare the main options in our lesbian dating apps roundup.
