Most Frequent Questions

• How do I message someone?
• I was notified that someone likes me but I can't see who.
• One of my chats disappeared.
• What happens when I report someone?
• Having trouble verifying?

Sign Up and Login

• I can't log in.
• Will I lose all my matches and chats if I delete the app?
• I deleted my account and can't reset my password to log in again.
• The app keeps crashing.
• Problems with Facebook permissions?

Profile and Settings

• How can I edit my profile?
• How can I delete my account?
• How can I set up my metric system?
• How can I turn notifications off?
• What being verified means?

Photos

• How come my photos keep being rejected?
• Can I send photos to my matches and how?
• Are there any rules for public photos?
• Someone stole my photos and uses them as their own. What do I do?
• I want to upload a picture without my face on it as a public photo, how come I can't?

Swiping

• I have swiped through many pictures before I realized you can't go back and like the person. What now?
• Can I report someone?
• I don't have any matches.
• Zoe says “there’s no one new around you”, yet I keep getting notifications that someone likes me.
• How do I filter the results?

Matches and Messages

• How do I message people?
• Can I delete messages?
• I lost all my matches!
• I got a new message notification but I don't see it.
• How do I unmatch someone?
• How can I reverse a match?
• What is a Direct Message and how does it work?
• I gave out my Direct Message by accident. Can I take it back?

Premium Membership

• What's included in Premium Membership?
• How do I cancel Premium Membership?